Choose Your Journey with Us
We've crafted the perfect plans to help your venue create unforgettable moments for every guest. Start transforming visitor experiences today.
Concierge Experience
For enterprise attractions ready to reimagine the guest experience with dedicated support, custom solutions, and senior-level strategy.
Essentials
For lean teams and seasonal attractions who want to improve the guest experience with minimal lift.
- Mobile wallet delivery pages (Apple & Google Wallet)
- Custom branded pre-arrival info pages
- Ticket type–based content rules
- Email & link-based delivery (no app required)
- Up to 5 active ticket types or variations
- Basic usage reporting
👉 Perfect for pilot locations, seasonal venues, or those just starting to improve the digital handoff post-purchase.
Pro Operator
For year-round operators ready to unify the guest experience across more teams and ticket types.
- Ticket sharing & gifting functionality
- Multiple brand profiles (for multi-venue or event types)
- Frontline support tools (QR lookup, resend links)
- Scheduled delivery rules and timed reminders
- Unlimited ticket types
- Weekly insights & optimization suggestions
- Priority email support
👉 Ideal for zoos, wheels, museums, and mid-size attractions that want stronger digital control and better staff tools.
Concierge
For enterprise attractions ready to reimagine the guest experience—backed by proactive partnership, custom solutions, and full-service support.
- Dedicated Concierge Success Manager
- Custom NFC wearable integration + fulfillment
- Live content preview & approval workflows
- Multi-language guest flows
- API access & custom integrations
- SLA-backed support with extended coverage
Request Information & Access
Tell us about your venue and needs, and our team will reach out to discuss the best solution for you.
Compare Your Options
| Features | Essentials | Pro Operator | Concierge |
|---|---|---|---|
| Mobile Wallet Support | Basic | Advanced | Premium |
| Ticket Types | Up to 5 | Unlimited | Unlimited + Custom |
| Ticket Sharing & Gifting | Included | Advanced | |
| Multi-language Support | Full | ||
| API Access | Full | ||
| Dedicated Success Manager | Included | ||
| Staff Training | Basic | On-site Workshops | |
| Support | Priority Email | SLA-backed with Extended Coverage |
Questions You Might Have
Can I upgrade or downgrade my plan?
You can easily adjust your plan as your venue's needs evolve. Changes take effect on your next billing cycle, giving you full flexibility to scale.
Do you offer a free trial?
Yes! We offer a 14-day full-featured trial on all plans so you can experience firsthand how Welcome Hub transforms your venue. No credit card required to get started.
How does billing work?
Choose between monthly or annual billing. Annual plans include a 10% discount, helping you maximize value while creating memorable experiences for your guests.
Can I cancel my subscription?
Yes, you can cancel anytime with no hidden fees. Your subscription remains active until the end of your current billing period, giving you time to transition.
How do I qualify for the Concierge tier?
The Concierge tier is designed for enterprise attractions with complex needs. Submit your request through the form, and our team will evaluate if your venue is a good fit for this premium offering.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer bank transfer options for annual enterprise plans, making it easy to start your transformation journey.
Begin Your Guest Experience Transformation
Join other forward-thinking attractions already using Welcome Hub to create meaningful moments and lasting memories for their guests.